Before making a reservation it is important to check the availability and price of the tour.
* To confirm a payment of 30% of the total price is required as a deposit. Once the service is confirmed, an email will be sent with the confirmation code and a file with all details. All information, dock location and cancellation policies.
*No courtesies are granted in private services and any change must be in writing.
* Food, menus or drinks are not substituted for those established as a base.

Both parts agree that the cancellation policies will apply:
Cancellation penalty
1.-Cancellation (15 days) before the date of the Tour – 80% of the deposit or payment will be refunded.
2.-Cancellation (14-5 days) before the date of the Tour – 50% of the deposit or payment will be refunded.
3.-Cancellation (4 days or less) before the Tour – no refund applies.

IMPORTANT: In the event that the Port is closed by order of the Captaincy or bad weather (storms) your payment or deposit will be fully refunded.

For the methods of payment we have the next options:
The indicated rate is valid if the payment is in cash.
Credit Card – If you decide to pay with VISA or MASTERCARD there is an additional bank charge of 16% plus taxes on top of the Total Amount.
PayPal – It is an additional charge of 7% on top the total amount for the paypal fee plus taxes, send payment is in pesos and payment per service must be selected.

Payments made to Big Mike Sea Adventures, by any payment method, are refundable only under the above policies.
Full payment must be made before the tour. Once the tour has been completed, no refund applies.